Privacy Policy

Last updated: March 29, 2025

At Nova Quality Cleaning Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our business, including through our website, emails, phone communications, and services.

1. Who We Are

Nova Quality Cleaning Ltd

📧 Email: info@novaqualitycleaning.co.uk

📞 Phone: +44 79099 33096

2. Information We Collect

We may collect and process the following types of personal data:

•Contact Information: Name, phone number, email address, and business address

•Service Details: Information about your property or cleaning requirements

•Payment Information: Billing details for invoicing and service payment

•Website Usage Data: IP address, browser type, and pages visited (via cookies)

•Communications: Emails or messages you send us regarding services or support

3. How We Use Your Information

We use your personal data to:

•Provide and manage cleaning services

•Communicate with you about appointments, quotes, and inquiries

•Send invoices and process payments

•Improve our website and customer experience

•Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

•Contractual necessity – to fulfill service agreements

•Legitimate interest – for business operations and communications

•Consent – where you’ve opted in to marketing or newsletters

•Legal obligation – for record keeping or tax purposes

5. Data Sharing

We do not sell or rent your personal information.

We may share data with:

•Trusted service providers (e.g., accounting or IT services)

•Legal or regulatory bodies, if required by law

All third parties are bound by confidentiality and data protection agreements.

6. Data Retention

We keep your information only as long as necessary for the purposes outlined above, including legal, accounting, or reporting requirements.

7. Your Rights

Under UK data protection laws, you have the right to:

•Access the personal data we hold about you

•Request correction of inaccurate data

•Request deletion of your data (where applicable)

•Object to or restrict processing in certain cases

•Withdraw consent where processing is based on it

•Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at info@novaqualitycleaning.co.uk.

8. Cookies & Website Tracking

Our website may use cookies to improve your browsing experience. You can modify your browser settings to refuse or alert you about cookies.

9. Data Security

We implement strong technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date at the top.

Have Questions?

If you have any concerns about how your data is handled, contact us:

📧 info@novaqualitycleaning.co.uk

📞 +44 79099 33096